Return and Refund Policy
1. If you receive a damaged or defective product, please e-mail HTV Box your order number and complaint describing the product condition within 7 working days of receiving the goods at firstname.lastname@example.org to obtain an authorisation for returns. Unauthorised returns may be refused or disregarded by HTV Box.
2. If HTV Box authorises a return of the product, HTV Box will e-mail you a RMC (Return Merchandise Code) number and instructions for sending the returned product to the respective authorized merchant that have the right to receive the damaged or defective product on behalf of HTV Box. Damaged/defective product must be returned securely packaged and wrapped. HTV Box will not be responsible for the delivery cost of your returned product.
3. After receiving the product, the authorized merchant will examine and test the defective product in accordance to your complaint. If the defect you described is found valid, the authorized merchant will deliver you a replacement. However, if HTV Box is not able to provide a replacement of the returned product for any reason, HTV Box will refund you by instructing your credit card's bank or PayPal within 7 working days.